Privacy Policy

1. Information We Collect

Account Information

Information you provide when creating or using an account: display name, email address, login method, age confirmation, profile photo, bio, preferences, and other profile details.

Camera and Microphone Access

When you start a live video chat, RoseChats needs access to your camera and microphone to stream video and audio in real time. You control these permissions through your browser or device settings.

Profile and User Content

Content you add to RoseChats: profile information, photos, video feed content, comments, private messages, and other content you choose to share.

Matching and Activity Data

How you use RoseChats: matches, skips, profile views, online status, chat activity, reports, blocks, interactions with video feeds, and feature usage.

Device and Usage Information

Device type, browser type, IP address, approximate location, operating system, pages visited, referring pages, timestamps, logs, and other technical information used to operate and secure the service.

Payment Information

If you purchase credits, subscriptions, or paid features, payments are processed by third-party providers. We may receive purchase confirmation, transaction identifiers, and related account information, but we do not receive your full payment card number.

3. How We Use Information

RoseChats may use information to:

• Operate random video chat, 1v1 video chat, online users, video feeds, and private chat.
• Create and manage user accounts.
• Match users and support online discovery.
• Provide support and respond to requests.
• Review reports and enforce Community Guidelines.
• Detect spam, scams, abuse, fraud, and unsafe behavior.
• Improve product performance, usability, and safety.
• Process purchases and manage credits or paid features.
• Comply with legal obligations.

4. How We Share Information

With Other Users

Other users may see your public profile information, online status, profile content, video feed content, and your live video/audio during a video chat. They do not see your email address, password, payment information, or private account details unless you choose to share them.

With Service Providers

Trusted providers that help us with hosting, security, analytics, moderation, payments, support, and performance services.

For Safety and Legal Reasons

If required by law, legal process, safety concerns, fraud prevention, abuse investigations, or to protect RoseChats, our users, or others.

Business Transfers

If RoseChats is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5. Cookies and Analytics

RoseChats uses cookies and similar technologies to keep the service secure, remember preferences, understand usage, and improve the product. For more details, read our Cookie Policy.

6. Your Choices and Rights

Depending on where you live, you may have rights to access, update, delete, or receive a copy of your personal information. You may also:

• Update profile information in your account.
• Delete or request deletion of your account.
• Manage camera and microphone permissions in your browser or device.
• Block or report users.
• Manage cookie settings through your browser.
• Contact RoseChats with privacy questions.

To make a privacy request, contact us at our support team.

7. Data Retention

We keep information only as long as reasonably necessary to provide RoseChats, maintain safety, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of information, account status, safety concerns, legal requirements, and operational needs.

8. Security

RoseChats uses reasonable technical and organizational measures to protect information. However, no online service can guarantee perfect security. Users should protect their accounts, avoid sharing sensitive personal details, and be careful when meeting people online.

10. International Users

RoseChats may process information in countries other than where you live. Data protection laws may vary by location. By using RoseChats, you understand that your information may be processed where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the “Last updated” date and may provide additional notice where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at our support team.